If you are having difficulties with Home Cookin, we may ask you to send
your log file. This is a simple text file that records various settings
and parameters that may help us diagnose the problem you are having.
For complicated issues, we may send you a test file that will produce
more detailed logs.
Open Home Cookin and perform the operation that is not working
correctly for you. Then immediately close Home Cookin.
Important: The log file is erased each time you start Home
Cookin. Do not open the program again until you have sent us your log
file:
Version 7.50 and
later:
C:\Users\
username\appdata\local\Home
Cookin\status.log
- Click Windows Start button.
- Enter %localappdata% in Windows search box, then press the
Enter key.
(Make sure you have the percent symbol at both ends).
- Open the Home Cookin folder.
- Open the Status.log file (May be named error.log on older
versions).
- Select all text in the error log (Control+A in most text
editors).
- "Copy" the selected text to Windows clipboard (Control+C in most
text editors).
-
Contact Us, pasting your log contents
into the message body.
- Send your email. We will respond as soon as possible.
Note: If you have changed the location of Home Cookin, your
status.log will be saved in the same folder as the program.
Older versions:
C:\Program Files\Home
Cookin\hc_data\error.log
- Open the Computer icon on your desktop.
- Open the C: drive.
- Open the Program Files folder.
- Open the Home Cookin folder.
- Open the hc_data folder.
- Open the Error.log file. This usually opens the log with
the Notepad text editor.
- Select all text in the error log (Control+A in most text
editors).
- "Copy" the selected text to Windows clipboard (Control+C in most
text editors).
-
Contact Us, pasting your log contents
into the message body.
- Send your email. We will respond as soon as possible.
Note: If you have changed the location of Home Cookin, the
error.log will be located in the hc_data subfolder.
